Privacy Policy

Information We Collect

Consultation form. When you submit our consultation form, we collect your name, email address, telephone number and country code, the program you have indicated an interest in, and any message you choose to include.

Chat and WhatsApp. If you contact us through our live chat widget or WhatsApp, we receive whatever information you voluntarily provide in that conversation — which may include your name, contact details, and details about your enquiry.

Why We Process This Information

We use the information described above to:

• Respond to your enquiry and arrange a consultation;
• Evaluate which residency or citizenship programs may be suitable to discuss with you;
• Maintain the security of our systems, prevent fraud and abuse, and meet applicable legal and regulatory obligations.

We do not use your consultation-form consent to send you promotional marketing. That consent permits us only to respond to your enquiry, as described above.

Service Providers

We use third-party service providers to help operate this website and communicate with you, including an email-delivery provider to send and receive consultation-form submissions, and a live-chat provider to power our website chat widget. Where you contact us through WhatsApp, that conversation is also subject to WhatsApp’s own privacy practices. These providers process information on our behalf, only as necessary to provide their service to us.

International Processing

Because RBI Solutions coordinates with an international network of offices and partners, and because our service providers may operate infrastructure in more than one country, your information may be processed in a country other than the one you are contacting us from. Where this applies, we take reasonable steps to protect your information in line with this Policy.

Data Retention

We retain personal information submitted through the consultation form, chat, or WhatsApp for as long as reasonably necessary to respond to your enquiry, maintain a record of our communications with you, and meet any applicable legal, accounting, or reporting obligations. We do not retain information for longer than is reasonably necessary for these purposes.

Your Rights

Depending on where you are located, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and — where we rely on your consent to process it — to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal. To make any such request, contact us using the details below.

A Note on Sensitive Information

Immigration, legal, and investment information can be sensitive. Live chat is not necessarily encrypted or logged with the same protections as our consultation form and email. Please avoid submitting sensitive personal, financial, passport, or government-identification details through chat unless it is necessary — our team can arrange a private, appropriate channel for anything sensitive.

Contact Us

For any question about this Privacy Policy, or to make a request regarding your personal information, contact us at inquiry@rbis.global.